Citizens Advice response to Ofgem’s Non-Domestic Market Review: findings and policy consultation
Citizens Advice welcomes the opportunity to respond to this consultation as part of its statutory role to represent microbusiness energy customers in Great Britain.
Overall, Citizens Advice finds this Non-Domestic market review consultation to be far-reaching and comprehensive, and it clearly addresses key issues that stakeholders have raised concerns about in recent months. We are particularly supportive of Ofgem’s proposals around deemed rates, Change of Tenancy and the Maximum Resale Price (MRP). We are also looking forward to working more closely with Ofgem to refine their work on vulnerable end users in the non-domestic market and commissions disclosure.
However, Citizens Advice remains concerned about the effectiveness of existing protections in some areas, particularly relating to treating customers fairly and debt and disconnection practices. We remain dedicated to working with Ofgem to identify the best way forward for consumers impacted by poor practice in these areas.