Citizens Advice Response to Ofgem Statutory Consultation on Smart Guaranteed Standards of Performance

Response to Ofgem's Statutory Consultation on Smart Meter Guaranteed Standards of Performance 124 KB

Citizens Advice has long called for stronger consumer rights and supplier responsibilities for smart meters. Including a call for smart-specific Guaranteed Standards made in our 2024 report Get Smarter. As such we strongly support Ofgem’s decision to introduce new Guaranteed standards for smart and welcome this follow-up consultation and Ofgem’s commitment to introducing new standards as quickly as practicable. We are also glad to see Ofgem addressing several of the issues raised in our initial consultation response in this new document.

Our core goal in calling for Guaranteed Standards for smart meters is to ensure that consumers consistently see the promised benefits of smart meters and that their reputation not be undermined due to poor user experience.