Citizens Advice Consumer Work Plan 2024/25

Citizens Advice Consumer Work Plan 2024/25 1.67 MB

Citizens Advice Consumer Work Plan 2024/25: Summary of responses 183 KB

This is our consumer workplan for the year April 2024 to March 2025, which we consulted on in draft form earlier in the year. The summary of responses we received is published alongside the plan. 

It sets out our plans in the energy and postal markets, where we are the statutory advocate for household and small business consumers, and also how we will monitor and push for better outcomes in other consumer markets.

It outlines our priorities for the year ahead which include preparing to set up our new advice and advocacy functions for consumers on heat networks in England and Wales.  

The four main themes for our work in 2024/25 are:

• Future-proofing markets to meet evolving challenges

• Addressing affordability issues in essential markets

• Infrastructure that delivers value for consumers

• Harnessing innovation to build fairness into essential services

These themes will guide our advocacy work over the year. They will provide us with a framework but not a straitjacket for our work, as we will also need to respond to emerging challenges.