Advice Session Supervisor

Join Our Team as an Advice Session Supervisor at Citizens Advice Hart

We’re looking for an Advice Session Supervisor to join our friendly Fleet-based team and play a key role in delivering high‑quality, confidential and impartial advice to local residents.

Working alongside our Advice Service Manager and a brilliant group of staff and volunteers, you’ll oversee the day‑to‑day running of advice sessions, ensuring everything runs smoothly and that our team feels supported, confident and empowered. You’ll keep your advice knowledge fresh across key areas such as benefits, debt, housing and employment, and you’ll use this expertise to guide, mentor and develop others.

You’ll help maintain excellent quality standards through case checking and constructive feedback, nurture a positive and inclusive working environment, and take the lead on agreed areas of the service. You’ll also champion our research and campaigns work, identifying issues that matter to our clients and encouraging the team to get involved.

Learning and development is at the heart of this role. You’ll spot training needs, organise development activities, support new recruits through induction and contribute to our wider learning and development plan.

What we offer:

* Permanent contract, 30 hours per week (negotiable)

* Salary FTE £29,000–£31,000

* Based in our welcoming Fleet office

* 25 days’ holiday plus bank holidays

* 5% employer pension contribution

* Free parking, IT equipment, and plenty of tea, coffee and biscuits!

If this sounds like you, we’d love to hear from you - please complete our application form on our website. Any enquiries please email people@citizensadvicehart.org.uk