Advice Session Supervisor (Trainee)

Salary: £25,000 Per Annum FTE (Pro Rata £20,270)

Hours: 30 per week (over 4 or 5 days)

Contract Type: Fixed term for 1 year – extension subject to funding

Citizens Advice Luton is a well-respected local charity with over 30 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the independent, impartial, confidential and free advice people need for the problems they face and to improve the policies and practices that affect people’s lives.

We are looking to recruit a general adviser to train up to become an Advice Session Supervisor who will help manage and deliver our advice service. Once trained, the role will involve supporting and managing a team of assessors (volunteers and paid staff) as well as giving general advice to clients using a range of delivery channels. The successful candidate will provide both consultative support as well as check case write-ups to ensure quality criteria is met and assist to develop the skills and confidence of the front line team.

OUR VALUES: Our high-performing team ethic is based completely on fairness, equality, thoroughness and recognition.

Citizens Advice Luton is committed to equality and diversity and welcomes applications from all sections of the community.

More information & how to apply

Please go to our website for more details about the job as well as an application form and guidance.

Closing date for applications: Monday 9th June 2025

Interviews will be held: Week commencing Monday 16th June 2025