Head of Specialist Advice

Key Areas of Oversight

Welfare rights services and Debt advice services

Energy and Help to Claim services

Specialist advice delivery

Complex casework functions

Technical quality and compliance

Safeguarding escalation processes

Quality assurance frameworks

Specialist supervision structures

Associated Delivery Manager and Team Leader functions

Job requirements

Essential criteria

• Significant experience managing specialist advice or complex service delivery functions.

• Strong understanding of quality assurance, safeguarding and regulatory frameworks within advice services.

• Experience supporting technical supervision and complex case management.

• Ability to lead operational teams whilst contributing strategically to service development and organisational growth.

• Strong communication, leadership and partnership skills.

• Commitment to safeguarding principles and practices ensuring the safety and wellbeing of all children, young people and vulnerable adults who engage with the service.

• Commitment and a desire to work in a culture that enables collaboration, where a supportive environment for colleagues is provided and where open and honest communication is championed. You live and breathe our organisational values.