Telephone and Digital Debt Adviser

Debt Call Centre - Telephone and Digital Debt Adviser

Salary: £29,589 100% proficient

Full time - 37.5 hrs weekdays as well as evenings and Saturday morning shifts

Contract term: Permanent

Main base: Lincoln

Application deadline: 12th May 2026

Start date: ASAP

Benefits include:

Pension: Nest Workplace Pension Scheme

Annual leave: 33 days paid holiday per year including bank holidays

Sick pay: Contractual

Training: Free comprehensive training provided to gain full competency in the role

Citizens Advice Lincoln & Lindsey is Disability Confident Committed. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application.

Citizens Advice

Citizens Advice Lincoln & Lindsey offers free confidential, impartial advice. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We help with everything from money issues to problems at work, housing to consumer rights.

Role Responsibilities

We are looking for a well organised trainee or fully competent Debt Caseworker to join our new national call centre. The successful candidate will undertake relevant training to provide an in-depth casework service to clients, working on telephone and digital services. This will include full support and development offered.

The successful candidate will need a good working knowledge of money and debt advice, or transferable skills to meet the Financial Conduct Authority , Money Advice and Pensions Service and other standards and achieve high quality outcomes. Must have the ability to prioritise cases, manage a full caseload efficiently as well as the ability to work as part of a team. Ideally, a background working with clients in a financial setting would be an advantage. However, if you feel you have the potential and transferable skills please apply. the Successful candidate will have the opportunity to work a hybrid model, including up to two days of remote work per week, after successfully completing their initial six-month probationary period.