Advice Services Manager

Role overview

Citizens Advice Cardiff & Vale is seeking an experienced and motivated leader to join our Senior Management Team as an Advice Services Manager.

In this pivotal role, you will lead, support, and inspire a team of Team Leaders to deliver a diverse portfolio of advice services. You will play a key part in ensuring our services are high-quality and client-focused, while consistently meeting the expectations of funders and stakeholders.

As a strategic leader, you will contribute to the organisation’s long-term vision by driving service excellence, strengthening partnerships, and supporting sustainable growth. This is an opportunity to make a tangible difference in people’s lives while shaping the future of advice provision.

For more information, please read the job description.

How to apply

Please upload your CV to https://cacv.org.uk/working-with-us/careers/

We welcome applications in the Welsh language.

Equity, Diversity & Inclusion (EDI)

Our ambition is to work together to promote a more inclusive environment that attracts everybody with the right skills and experience and signals our commitment to celebrating and promoting diversity.

We are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge as we recognise that diversity makes us stronger.

Please note that we are unable to provide sponsorship under the UK points-based immigration system, as we do not hold a sponsorship license.

Disability Confident

We are Disability Confident employer. Disability Confident is a government initiative to encourage employers to recruit and retain disabled people and those with health conditions. It is voluntary and has been developed by employers and disabled people’s representatives. Being a Disability Confident employer means that we commit to:

▪ All of the actions to be Disability Confident employer

▪ Offering at least one activity to get the right people for our organisation

▪ At least one activity to keep and develop our people

▪ Successfully completing the Disability Confident self-assessment