MaPS Community Based Debt Caseworker

Working within the aims, policies, and principles of the Citizens Advice Service, the MaPS-funded Community Debt Caseworker will provide specialist support to clients with a range of debt and related financial issues.

The main office for this role is Stevenage, but the postholder will be required to travel across Hertfordshire to provide debt advice in person, by telephone, video calling, and email, ensuring the most appropriate advice channel is offered based on client circumstances, vulnerability, and complexity.

The successful candidate will provide holistic debt and budgeting advice, using independent information sources

and internal tools, ensuring clients understand their debt options. All client interactions will integrate financial capability support and, where appropriate, referrals to other Citizens Advice services or specialist agencies.

​