Casework Team Manager

Join Our Team as a Casework Team Manager

Salary: £30,913.08 – £34,347.87 FTE

Hours: FTE 0.92 (34 hours per week)

Location: Farnham, Godalming, Guildford – travel to other offices may be required

Flexible working: Some remote working available depending on service needs

Reporting to: Head of Service Delivery

We’re looking for a motivated Casework Team Manager to lead and manage our Casework Service.

You’ll manage a team of caseworkers and volunteers, ensuring our service continues to meet the highest quality standards and delivers excellent outcomes for clients. You’ll balance day-to-day operational management with service improvement and development, working collaboratively with partners and funders to make a real difference in our community.

This role offers the chance to shape local services, develop your leadership skills, and play a vital part in delivering our mission to help people find their way forward.

We’re looking for someone who is:

• Skilled in managing and motivating paid staff and volunteers.

• Experienced in advice and casework delivery, ideally within the Citizens Advice framework.

• Organised, adaptable, and confident managing competing priorities.

• A great communicator who can build strong relationships with colleagues and partners.

• Proficient in digital tools and case management systems.

• Committed to safeguarding, equality, diversity, and inclusion.

Deadline for this role is 9am Monday 3rd November 2025