Head of Core Services (Temporary)

We are looking for an experienced and motivated advice manager to cover for a temporary four month absence. Our Head of Core Service has overall responsibility for a range of projects and services funded by organisations including Wandsworth Borough Council. They work closely with other members of our Senior Management Team (SMT) to lead the charity, with a focus on partnerships with statutory organisations. They lead a team of managers and frontline staff who are responsible for day-to-day delivery and, as manager and leader, their key responsibilities are:

Ensuring we live up to our values, standards and ambitions, including being a more inclusive workplace where everyone gets the support they need to do their best.

Managing contracts and relationships with funders, partners and other stakeholders such as senior council officers, local councillors and MPs.

Developing and delivering on our organisational strategy, as well as identifying new funding and partnership opportunities.

Our core service is the foundation of everything we do and is highly visible to residents and local partners because it provides the main access points for our projects and services. The Head of Core Service has a particular responsibility for supporting the organisation with:

Managing service issues such as quality of advice, safeguarding, information assurance and complaints.

Managing relationships with local statutory organisations and the local voluntary sector.

Ensuring that our core service is responsive to feedback from community partners and the diverse communities we serve.

Why you should join us

We’re a dynamic organisation with a culture of quality and innovation. We’re ambitious about delivering advice services that make a real difference to local people and being a great place to work and volunteer. You’ll be part of a diverse and friendly team of staff and volunteers who are passionate about helping the people who need us most. Working with us means seeing yourself and your colleagues have a positive impact on the lives of ordinary people and helping to protect our communities from hardship, poverty and crisis.

How to apply

Please send your CV and a supporting statement (maximum 2 pages of A4) demonstrating how you meet the person specification to recruitment@cawandsworth.org before the closing date.

If you want to discuss the role before applying, please email recruitment@cawandsworth.org with your contact details and daytime availability.

Interviews: Week starting 27 July 2026, Battersea Library, SW11 1JB