Financial Wellbeing Adviser (2 posts)

Ready to use your problem-solving skills to transform lives across Swindon? Whether you are an experienced adviser, a driven career-changer looking for a fresh challenge or you are looking for your first start in your career pathway in the voluntary sector, we want to hear from you.

What You’ll Be Doing

- Delivering practical, outcome-focused advice on a range of financial wellbeing and resilience topics, including, debt, income maximisation, budgeting and energy efficiency advice, to support residents navigating cost-of-living challenges.

- Empowering people via 1-to-1 appointments, phone channels, home visits, and interactive group education sessions in schools, colleges and the community.

- Championing financial inclusion across Swindon by helping to build and maintain community partnerships and spotlighting unfair social issues through national campaigns.

- Gaining industry-recognised qualifications and training, including the City & Guilds NEA Level 3 Energy Awareness and the Citizens Advice Adviser Training programme.

Who we’re Looking For

-Advisers & Career-Changers: Backgrounds in advice work, benefits, debt, customer-facing roles, or community engagement looking to make an immediate difference

Or

-Driven Career Starters: Enthusiastic, fast learners with strong digital skills, a positive "can-do" mindset, and a genuine passion for helping others build financial security.

-Resilient Communicators: Strong listening and questioning skills to guide people through emotional or high-pressure situations with care, respect and confidentiality.

-Self-motivation: Outstanding organisational skills to manage active casework and work independently in dynamic settings.

-Local Mobility: Willingness to travel across the Swindon borough for outreach and client home visits. A driving licence or access to a vehicle is not required, as the local public transport network provides complete coverage.

Why Join us?

Competitive Salary: £25,012 - £27,012, based on your experience

Work-Life Balance: 37 hours per week, with a flexible hybrid model combining office, outreach, and potential for some home working once you're independently thriving.

Generous Leave: 25 days annual leave plus Bank Holidays, and 3 discretionary days between Christmas and New Year; that's 36 days a year!!

Future Security: 5% employer contribution to a workplace pension scheme.

Ongoing training and growth: A commitment to Continuous Professional Development and access to the Citizens Advice national Adviser training programme.

Wellbeing first: An Employee Assistance Programme (24/7 helpline, legal advice) and Mental Health & Wellbeing Support through Telus Health, unlocking exclusive perks and savings on cinema tickets, gift cards, and cashback. You will also qualify for a Blue Light Card.