CEDA Project Lead

CEDA Project Lead

Do you have the experience and leadership skills to manage a top performing telephone team delivering high quality debt advice?

About the Role:

We are looking for an experienced and highly motivated individual to lead our new national telephone based Consumer Energy Debt Advice (CEDA) service. In this role you will oversee day-to-day operations, ensure service delivery meets contractual KPIs, and provide line management and expert technical supervision to your staff. You'll work closely with internal teams and external partners to ensure that clients receive accurate, empathetic, and effective debt advice in line with the MaPS standards.

Who we are looking for:

The ideal candidate will be an experienced and knowledgeable debt advice professional with at least two years’ experience delivering FCA-regulated money advice. You will have previously worked as a technical supervisor or project manager within a debt advice setting and bring a strong track record of providing high-quality advice services. Your performance management skills will be well developed, with a clear ability to lead teams in meeting key project targets and KPIs. You’ll have a solid understanding of the MaPS standards, along with excellent written and verbal communication skills. A non-judgemental and inclusive approach to leadership and communication is essential.

In addition, it would be beneficial if you have strong IT and digital skills, including the ability to pick up new systems quickly. Experience in mentoring or training staff in line with the Money Advice Learning Plan, as well as previous experience in managing or supervising a high-volume call centre environment would also be advantageous.