Debt Specialist/Supervisor

Job Title: Debt Specialist/Supervisor

Reporting to: Head of Advice Services

Salary: £33,000 FTE, 36 hours

Pro rata £19,800

Work Pattern: 3 days / week, Mon–Weds

12-month Fixed Term Contract

Location: Elmbridge West, Walton on Thames, KT12 1BU

Role purpose:

• To deliver comprehensive, client-focused debt management advice and support

Key responsibilities:

• Manage debt casework with professionalism and care

• Attend weekly outreach session and fulfil funder obligations

• Help supervise volunteer debt case work and complete a monthly IFR

• In conjunction with Case Checkers and Advice Session Supervisors, help monitor the quality of advice given to debt clients and identify where further support is needed.

• To contribute to reporting for CAEW and our funders

Other

• Attend regular meetings of paid and unpaid staff as required

• Ensure that Citizens Advice and the office’s policies in relation to confidentiality, equal opportunities and anti-discrimination are observed and actively promoted

• Abide by Health and Safety policies and procedures and share responsibility for your own safety and that of colleagues, clients, and visitors to the office

• Undertake any other duties as are necessary to ensure the effective delivery and development of the service and which are commensurate with the responsibilities of this post

Person specification

Essential:

1. Accredited Debt Casework specialist

2. A thorough knowledge of benefit and debt management advice gained through working/volunteering at Citizen’s Advice

3. Experience of working to prescribed quality standards

4. Ability to communicate effectively both orally and in writing

5. Ability to prioritise own work and the work of others, meet deadlines and manage workload in a pressured environment

6. Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively

7. A flexible approach and the ability and willingness to work as part of a team

8. Ability to monitor and maintain recording systems and procedures, using IT as appropriate

9. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies

Desired:

10. Qualified DRO Intermediary

11. Experience of supervising staff or volunteer workers to achieve required standards