Trainee Generalist Adviser

Citizens Advice Mid Mercia is looking for a full-time Trainee Generalist Adviser to join our CORE Advice Team on a fixed-term basis (with possible extension depending on funding).

You will support people in South Derbyshire, Derby City, East Staffordshire, Tamworth and surrounding areas by providing advice on the full range of generalist enquiry areas, in particular Welfare Benefits and Debt, maintaining Citizens Advice quality standards and achieving performance targets.

You will be trained to give advice across channels including face-to-face, telephone, email and web chat. The mix of channels will vary depending on local office working but is likely to consist of mostly telephone and digital at this time. You will receive accredited advice-level training within 12 weeks of starting your employment, with further specialist level training to follow.

For full information and to apply please vosot our website: https://www.citizensadvicemidmercia.org.uk/vacancies/