Generalist Adviser / Trainee Generalist Adviser

Make a Real Difference Every Day

At Citizens Advice Shropshire, we stand alongside people when they need it most — helping them navigate financial pressures, housing challenges, benefit systems, and the ongoing cost-of-living crisis. Every conversation matters. Every solution counts.

We’re looking for a Generalist Adviser (or Trainee) to join our team.

Why This Role Matters:

As part of our team, you won’t just give advice — you’ll empower people to take control of their lives, challenge unfair systems, and build a fairer future for our communities.

What You’ll Be Doing:

• Provide practical, life-changing advice across areas like:

• Money and budgeting

• Welfare benefits and income maximisation

• Housing and employment

• Energy, consumer issues and more

• Support clients via phone, face-to-face appointments, and community outreach

• Help clients complete forms, challenge decisions, and navigate complex systems

• Work alongside a collaborative team of advisers and volunteers

• Contribute to campaigns that challenge unfair policies and systems

• This is hands-on, meaningful work where your expertise will have a direct impact every single day.

The Details

• Hours: 37 hours per week (job share considered)

• Holidays: 28 days + bank holidays

We are proud to be an organisation that values diversity, champions equality, and challenges discrimination — and we welcome applications from people of all backgrounds.

If you want a career that combines challenge, purpose, and real human impact — this could be the role for you.