Adviceline Adviser

Are you passionate about helping people and making a real difference in your local community?

Perhaps you’re looking for a first step into a career in law, advice or public services?

We’re looking for empathetic, motivated individuals to join our Adviceline team, supporting thousands of people across North & West Kent to find a way forward—whatever their problem.

As an Adviceline Adviser, you’ll be part of a friendly team answering telephone and video calls from clients seeking advice. You’ll listen carefully, gather information, and provide clear guidance to help people understand their rights and options.

You’ll play a vital role in ensuring our community receives timely, accessible, and high‑quality support—whether someone is facing a crisis, navigating a complex issue, or simply needs help to understand their next steps.

What We’re Looking For:

You don’t need to be an expert from day one—we provide full training. What matters most is that you are:

A great listener with strong communication skills

Calm, patient, and able to handle sensitive situations

Organised, curious, and willing to learn

Passionate about helping people from all backgrounds

Able to work well as part of a supportive team

What We Offer:

A supportive, inclusive environment where diversity is valued

Comprehensive training and ongoing development

Comfortable, well‑located offices across North & West Kent

The chance to build meaningful skills and make a lasting impact in your community