Advice Session Supervisor

The role of advice session supervisor is to improve the quality of the service to clients by providing support, guidance and supervision on a day-to-day basis to both volunteers and staff.

This role requires advice skills and a generalist advice certificate, supervisory skills and specific subject knowledge, with a positive attitude at all times. Some training is available, but role requires a confidence in advice areas, such as Debt, Employment, Welfare Benefits, Consumer, housing and family.

Essential requirements

Must be able to attend all three centres (Bognor Regis, Chichester, Littlehampton)

Ability to manage change

Excellent inter-personal skills

Ability to work under pressure

Good IT skills

Commitment to Citizens Advice aims and principles

Commitment to the provision of a quality advice service

Advice certificate or equivalent experience

Preferably supervisory or management experience