Help to Claim Adviser

The Help To Claim service offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives. We deliver this service by telephone, email and web chat.

We are looking for applications for a Help to Claim Adviser that demonstrate a good working knowledge of the benefits system, excellent IT skills, to support clients to make and complete their new Universal Credit claim. You will have a passion for working with people, helping them through challenging situations with a willingness to train and learn on the job.

We will also accept applications from candidates who are as yet untrained in benefits advice but who can show a basic understanding of and interest in the subject and who have the skills and ability to train quickly.