Generalist Caseworker Major Trauma Unit

Role profile

Citizens Advice Oxford is recruiting for a position in the Major Trauma Unit at the JR Hospital in Oxford. This is a perfect opportunity for a focussed individual with great communication skills, and a passion for helping clients. You will help patients and their family navigate the new challenges facing them following a major trauma event.

Regardless of a patient’s background, after a major trauma people understandably struggle to cope with the impact their injuries can have on their financial, employment, relationship and other issues. For some people, the social and financial implications of trauma can be even more distressing and challenging for them than their physical injuries. Others struggle more with longer term issues. Either way, you will be at their ‘bedside’, ready to advise and support.

You will support patients with one off advice and casework where necessary. You will be asked to advise on all our general areas of advice and particularly Benefits.

Our ideal candidate will have completed all the Citizens Advice Adviser Training , and have previous experience in supporting clients with complex issues. The work is varied and you should have completed the generalist advice training to ensure you are able to give advice on any issue.

This role is project-funded, so it is important that you are familiar with the project KPIs and are comfortable in preparing reports and working directly with the funder team. You will be supervised by the Citizens Advice Project Manager, who will give you feedback to support your learning and development. You will work from the JR Hospital in Headington, Oxford as part of a team and under an honorary NHS contract.

Reports to: Project Manager

Person specification

Essential

1.Experience giving advice

2.Ability to communicate effectively, both orally and in writing

3.Ability to prioritise work, meet deadlines and targets, and manage workload in a busy environment

4.Ability to work in a medical setting, face to face, with clients who have suffered trauma

5.IT literacy, with knowledge of case recording

6.Ability to commit to, and work within, the aims, principles and policies of the Citizens Advice service

Desirable

7.Citizens Advice Generalist Adviser Training and experience recording cases on Casebook

8. Experience delivering casework to vulnerable/stressed clients

9. A sound knowledge of the benefits system and disability benefits

In accordance with Citizens Advice national policy we will require the successful candidate to complete an enhanced DBS check. However, a criminal record will not necessarily be a bar to your being able to take up the job