Inbound Contact Centre Adviser

We have fantastic entry level opportunities to join our friendly and professional contact centre team. We are based in the heart of the City Centre (5 mins from Piccadilly) in modern and comfortable offices and we offer a Monday to Friday working week with no unsociable shifts!

Our Tier One Advice Service is the first point of contact for those seeking advice and support on a range of issues including benefits, debt, employment, energy and housing. Advisers across our Contact Centre services conduct an initial assessment of the clients needs, give basic advice and self help information and are able to make arrangements for further assistance where needed. Sound like something you could do?

Working on our Tier One Advice Service you’ll be advising our clients on their rights and the action they can take, you’ll receive full training before you start the role. We offer a supportive environment, where our people feel valued and enjoy plenty of opportunities for professional development within our organisation.

Applicants need to be comfortable working in a target driven environment and have a desire to help people. You might be just the person we’re looking for if you have:

● Experience delivering excellent customer service in a contact centre or customer service environment

● A professional manner with good communication skills and the ability to deal confidently and sensitively with members of the public over the phone

● A commitment to equality for all

We can offer you a supportive culture within a charity setting committed to social justice. Because our people always go the extra mile to help our clients, we reward them with an attractive remuneration package with excellent terms and conditions (see Job Pack on website for full info).