A Foamidable Challenge: Tackling the impact of the mis-selling of spray foam insulation
A Foamidable Challenge: Tackling the impact of the mis-selling of spray foam insulation 1.74 MB
As the UK ramps up efforts to improve home energy efficiency, this report highlights a growing consumer crisis in the spray foam insulation market.
Key findings include:
The number of complaints our consumer service has seen has more than doubled in the last year
1 in 3 people with spray foam insulation in their loft report having experienced problems
Issues include damp, timber damage, and ventilation failures
Affected homeowners face costs in exces of £50,000 for removal or roof repairs
Some are unable to sell or remortgage their homes as lenders become increasingly wary
Many cases involve cold calling, mis-selling, and rogue traders, and current protections are failing to prevent harm.
The report calls for urgent reforms, including:
A mandatory quality scheme for all low-carbon home upgrades
A single Ombudsman to provide redress
Stronger legal enforcement powers
Better access to free, independent advice