We use cookies to improve your experience of our website. You can find out more or opt-out from some cookies.
Skip to navigation Skip to main content Skip to footer
  • Cymraeg
  • Sign in
  • Benefits
  • Work
  • Debt and money
  • Consumer
  • Housing
  • Family
  • Law and courts
  • Immigration
  • Health
  • More from us
    • Cymraeg
    • Sign in
  • Home
  • Consumer
  • Energy
  • Your energy supply
  • Your energy meter

Your energy meter

  • Check if your energy meter is faulty
  • check if your smart meter should work in smart mode
  • Decide if prepayment is right for you
  • Find the user guide for your smart meter's in-home display
  • Fixing problems with your smart meter’s in-home display
  • Getting an old-style prepayment meter installed
  • Getting a smart meter installed
  • How to read your gas or electricity meter
  • How to read your smart electricity meter
  • How to read your smart gas meter
  • If you have a radio teleswitch or dynamically teleswitched energy meter
  • Move your gas or electricity meter
  • Switching from prepayment to a credit meter
  • Using your smart meter’s in-home display

Is there anything wrong with this page? Let us know

Advice

  • Benefits
  • Work
  • Debt and money
  • Consumer
  • Housing
  • Family
  • Law and courts
  • Immigration
  • Health

Resources and tools

  • Adviser resources
  • Education resources
  • Site search

More from us

  • About us
  • Contact us
  • Support us
  • Annual reports
  • Complaints
  • Media
  • Modern slavery statement
  • Policy research
  • Volunteering
  • Jobs

About this site

  • Accessibility statement
  • Terms and conditions
  • Privacy and cookies

Copyright ©2025 Citizens Advice. All rights reserved.

Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. Registered charity number 279057. VAT number 726 0202 76. Company limited by guarantee. Registered number 01436945 England. Registered office: Citizens Advice, 3rd Floor, 1 Easton Street, London, WC1X 0DW