Smol Energy Inc customer service

This advice applies to Wales. See advice for See advice for England, See advice for Scotland

Smol Energy Inc scores for July to September 2025

Overall rating

2.4 out of 5
Fewer complaints received

1 out of 5
Contact waiting time

2 out of 5
Billing and metering

4 out of 5
Customer commitments

5 out of 5

Smol Energy Inc ranked 906th in the supplier comparison table.

Rank	Supplier	Overall rating	Fewer complaints received	Contact waiting time	Billing and metering	Customer commitments
901	Lil Tiny Energy Inc	4.8 out of 5 More details	2 out of 5	3 out of 5	1 out of 5	3 out of 5
902	Big Energy Inc	3.9 out of 5 More details	3 out of 5	3 out of 5	3 out of 5	5 out of 5
903	Medium Energy Inc	3.1 out of 5 More details	2 out of 5	3 out of 5	2 out of 5	5 out of 5
906	Smol Energy Inc	2.4 out of 5	1 out of 5	2 out of 5	4 out of 5	5 out of 5

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More information

We give energy suppliers a score out of 5 for each category, based on various data. You can look at this data in more detail below.

Find out how the scores are worked out

Complaints received

If a supplier gets a low number of complaints, we give them a higher star rating.

Complaints to Citizens Advice, Advice Direct Scotland and the Energy Ombudsman: 789.0 per 10,000 customers

Billing and metering

We measure billing accuracy by looking at how many bills are based on a meter reading, rather than an estimate.

Bills accuracy (smart meters): N/A
Bills accuracy (traditional meters): N/A
Smart meters working correctly: N/A

Contact waiting time

How long can you expect to wait when contacting this supplier?

Average call centre wait time: 2 minutes 48 seconds
Emails responded to within 2 days: 51.4%
Average Webchat response time: 13 minutes 6 seconds
Average Whatsapp response time: 8 minutes 27 seconds
Average response time using a customer account portal: 1 hour 53 minutes 47 seconds
SMS messages responded to within 2 days: 83.7%
Messages responded to within 2 days using the supplier's app: 98.2%

Customer commitments

Is the supplier a member of the Energy Switch Guarantee or the Vulnerability Commitment?

Customer commitments

Fuel Mix

The fuel mix is the percentage of energy sources used by this supplier. Smol Energy Inc uses:

Fossil fuel: 0%
Nuclear: 7%
Renewable: 93%
Other: 0%

Customer service contact details for Smol Energy Inc

Telephone: 0808 164 1088
Email: hello@octopus.energy
Website: https://www.octopus.energy

Opening Hours

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 4pm
Saturday: Closed
Sunday: Closed

Ways to contact

Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: No

Payment Information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

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