Debt & Money Advice Caseworker

Citizens Advice Cornwall are looking for a new Caseworker to join our Debt Advice team. As part of this team, you will provide specialist advice and casework to a range of clients across our debt projects. This role will include engaging with clients who are potentially vulnerable and sometimes working alongside externally provided Support Workers.

If you are new to debt advice, or have limited experience in this area, then we will consider a ‘Trainee’ role, for the right candidate.

You will be a highly motivated strong team player with excellent interpersonal and organisational skills and used to working in a busy environment. You will have the ability to understand written and oral information of some complexity; have good numeracy skills sufficient to compile accurate financial statements and calculate benefits; and, have effective oral and written communication skills for the purposes of negotiations and reporting. You will have experience of giving debt advice across multi-channels including face to face, telephone and email.

We offer:

- 30 hours per week with the potential for further hours going forward):

- Salary: FTE £24,000 - £29,000 (Band C) per annum (dependent on experience and qualifications), pro rata for part-time work

- Permanent

- Your work base will be at one of our offices with requirements to travel to meetings or other offices/locations. Some of the work can be home based

- An opportunity to work for a well-respected local charity

- Being part of a team focused on client needs

- Access to mental health and wellbeing support

- 25 days Annual Leave, plus 8 Bank Holidays (pro rata for part-time working)

- Additional time-off over the organisation’s Christmas Closure period (determined each year by the Trustee Board)

- Opportunity to accumulate additional holiday for length of service