Administrative Assistant

We are looking for well organised and customer focused Debt Support Officers to work alongside our Debt Caseworkers to carry out a range of activities that prepare the client to receive debt advice - such as supporting them to complete a budget in advance of an appointment and gathering all their paperwork - and progress their case after they’ve received advice.

Debt Support Officers also provide general administrative support such as dealing with incoming and outgoing post, managing SMS, e-signatures and electronic document upload requests, making referrals, ensuring records are updated in line with policy, liaising with clients and third parties.

The successful candidates will need excellent administrative, customer service and computer skills and a willingness training and be able work as part of a team, ensuring boundaries and confidentiality are maintained at all times.

Ideally, a background working with clients in a financial setting would be an advantage. However, if you feel you have the potential and transferable skills please apply.