Head of Advice

As part of our renewed focus on the provision of benefits advice services, our inclusive, experienced and committed team at Citizens Advice Elmbridge West invite you to consider joining us in the following opportunity:

Job Title : Head of Advice Services

Location : Citizens Advice Elmbridge West- based in Walton on Thames.

Job Type : Permanent

Hours : 28 hours

Salary : £38,000 (pro rata) for 28 hours £29,500

You’ll work as part of the highly supportive and collaborative management team and lead our frontline services. You’ll be the driving force for continuously developing and improving our services, whilst supporting an incredible team of paid staff and volunteers who work with our clients through different channels, including phone, online and face-to-face.

What’s in it for you?

* As part of an inclusive, established core management team, you’ll be making a much-needed difference in the community where you live.

* The opportunity to learn new skills and gain valuable experience that will help you in other areas of your life.

* The opportunity to share your knowledge and experience with others as part of our wider advice services.

* The opportunity to develop your skills.

* 6% employer pension contribution.

What we need you to bring is your:

* Commitment to and good working knowledge and experience of providing high-quality advice services through a variety of channels.

* Ability to supervise advice sessions delivered by staff and volunteers.

* Commitment to our core values of equality and inclusion and to providing services to anyone in need of our advice and support.

* Great team-player, organisational, IT and communication skills – both oral and in writing.

* Empathy and sensitivity and your calm, respectful and caring approach.

* Desire to further develop your own skills and knowledge whilst also supporting the development of others through sharing yours.

How to Apply.

Please visit our website to download a job description and application form :

https://www.caew.org.uk/paid-staff-vacancy-head-of-advice-services/

Completed applications to be sent by email to : margaret.bourne@caew.org.uk

Closing date 15th Jan 2025