Welfare Benefits Caseworker

As a Welfare Benefits Caseworker you’ll provide welfare benefits advice and assistance to clients, up to and including casework level, working across the Wigan borough, including attending outreach locations and home visits where required.

You’ll check benefit entitlement and eligibility, complete forms, and provide assistance to challenge welfare benefit decisions, including via written submission and/or representation at Tribunal hearings. To do this, you'll need to be able to research and interpret complex information.

You'll ensure that your notes are clear, accurate, and written up in a timely manner. You'll also help with the collection of client feedback and outcomes monitoring, and contribute to our research & campaigning work through the completion of evidence forms and drafting of case studies.

You will need:

- a minimum of 1 years recent experience of welfare benefits advice work (essential)

- knowledge and experience of undertaking casework (desirable)

- to be self motivated with good organisational skills in order to meet deadlines

- excellent interpersonal, oral and written skills, with the ability to draft written submissions

and represent clients at First Tier Tribunal

- to be able to work independently and within a team

- to be able to work flexibly to meet the needs of clients and the organisation