Training Officer

North & West Gloucestershire Citizens Advice are looking for an enthusiastic individual to join their Team and make a real difference in their community.

This is an opportunity for you to join an established charity that has an excellent reputation for the provision of high-quality advice and is a great place to work.

Context of role

North and West Gloucestershire Citizens Advice provides advice and information services to over 15,000 people every year. This is done through a team of volunteers. All our volunteers are fully trained and supported before they start delivering advice services to the community.

Role purpose

You will work closely with the Core services manager to ensure high quality training and support for all trainees. You will be responsible for ensuring that the volunteers are trained to exceptional standard for face-to-face, telephone and email advice channels. You will also be responsible for the training and induction of staff to an agreed level.