Communication & Impact Manager

About the role:

Would you like to use your skills in communications, insight, and storytelling to make a real difference in people’s lives and help shape the future of a leading local advice service?

Citizens Advice Hammersmith & Fulham (CAHF) is a flagship, award-winning local charity, recognised nationally for its innovative approach and strong performance. We are part of the national Citizens Advice network and deliver a modern, multi-channel service, supporting thousands of people each year through face-to-face, telephone, email, webchat, and digital channels.

We are supported by a dedicated team of staff and over 80 volunteers, and we deliver generalist and specialist advice alongside community-based services across the borough.

We are now seeking a Communication & Impact Manager to play a pivotal strategic role in how we demonstrate, communicate, and strengthen our impact.

This role sits within the Leadership Team and is central to how we prepare for future funding and contract renewal. You will lead how we use data, insight, and lived experience to build a powerful evidence base that shows the value of our work and strengthens our visibility with stakeholders, partners, funders, and commissioners.

You will also lead the development of communications that bring our work to life, translating complex information into compelling stories that influence, engage, and inspire action.

What You’ll Be Doing:

- Lead the development of CAHF’s communications, engagement, and impact approach to strengthen visibility, reputation, and influence

- Produce high-quality impact reports and insight products that demonstrate organisational value and support funding and contract renewal

- Translate complex data, research, and client experience into clear, compelling narratives for various audiences and communications

- Develop and deliver targeted digital and social media communications to increase engagement and awareness of CAHF’s work, including our More Than Advice model

- Build and maintain strong relationships with stakeholders, partners, funders, and commissioners, positively representing CAHF externally

- Strengthen how client voice and insight shape service development, organisational learning, and external communications

- Support fundraising, supporter engagement, and campaigning activity through impactful, evidence-based storytelling

- Work collaboratively across Advice, Libraries, Community Skills Services, and our wider volunteer network

What we offer:

We value our people and offer a supportive, inclusive, and high-performing environment within an award-winning organisation.

- Generous holiday entitlement starting at 25 days per annum (pro-rata for part-time employees) plus bank holidays, rising to 30 days with long service.

- Paid service closure days between Christmas and New Year.

- Access to our learning platform, Skillbook, for professional development.

- Personal development opportunities through our Network Equity Groups.

- Ongoing performance management and training support.

- 24/7 holistic employee support, including a confidential and professional counselling service, discounts, and practical information.

Interview and Test Date: Week commencing 25th May 2026

We reserve the right to close applications early if suitable candidates are found, so we encourage early submission.