Contact Centre Assessor

To provide an effective and efficient assessment of clients’ advice and support needs via telephone, email, and web chat through our Contact Centre. You will complete an initial assessment, record information accurately, and use our advice framework to agree the appropriate next steps. You will also signpost and refer clients effectively to ensure they receive the right support and guidance.

About You

• Proven ability to deal with sensitive client issues and competing demands with professional judgement, tact and diplomacy

• Ability to manage multiple client issues and identify the correct resources to ensure the client journey is excellent

• Excellent administrative, planning and organisational skills and the ability to manage time effectively under own initiative to deliver an effective initial enquiry service

• The ability to work methodically within defined systems and to maintain accurate written and statistical records, where required

Join our team and grow both personally and professionally while making a tangible difference to people facing real challenges in our communities.

We reserve the right to close these vacancies early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible