Complaints about charities

This advice applies to Scotland. See advice for See advice for England, See advice for Northern Ireland, See advice for Wales

This information applies to Scotland

If you have a complaint about a charity or want to check whether a charity is registered, you can contact the Office of the Scottish Charity Regulator. The Office of the Scottish Charity Regulator (OSCR) is the independent regulator and registrar for charities in Scotland. You can search the Scottish Charity Register on the OSCR website.

You can call the Office of the Scottish Charity Regulator to find out whether you can make a complaint about a charity. The number is 01382 220446. You can also find out more about raising a concern on the OSCR website.

The OSCR have published guidance on how fundraisers for charities must operate on their website.

If you've got a complaint about the fundraising activities of a charity or other fundraising organisation, there is a new three-step process from July 2016. More information about the process of raising fundraising complaints in Scotland is available on the Scottish Fundraising Standards Panel website. You can also email info@goodfundraising.scot or phone the dedicated helpline on 0808 164 2520.