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Citizens Advice Scotland
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Consumer
Something's gone wrong with a purchase
Something's gone wrong with a purchase
If you want a refund for travel because of coronavirus
Return faulty goods
Claim using a warranty or guarantee
If a company stops trading or goes out of business
If something is advertised at the wrong price
Report fake or counterfeit goods
If something you ordered hasn't arrived
If your clothes have been lost or damaged by a dry cleaner
Claim compensation if an item or product causes damage
Getting your money back if you paid by card or PayPal
If you're unhappy about poor service
Unhygienic and unclean premises
Lost, found and uncollected goods
Stolen goods
Food and drink organisations