Cortado Energy Inc customer service
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You can use our customer service ratings to help you decide which supplier to use.
The ratings are calculated using information from different sources, including Citizens Advice, Energy Ombudsman and the suppliers.
Cortado Energy Inc scores for July to September 2025
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Overall rating
3.2 out of 5
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Fewer complaints received
1 out of 5
-
Contact waiting time
3 out of 5
-
Billing and metering
5 out of 5
-
Customer commitments
5 out of 5
Cortado Energy Inc ranked 905th in the supplier comparison table.
|
Rank
|
Supplier
|
Overall rating
|
Fewer complaints received
|
Contact waiting time
|
Billing and metering
|
Customer commitments
|
|---|---|---|---|---|---|---|
|
901
|
Lil Tiny Energy Inc
|
|
2 out of 5 |
3 out of 5 |
1 out of 5 |
3 out of 5 |
|
902
|
Big Energy Inc
|
|
3 out of 5 |
3 out of 5 |
3 out of 5 |
5 out of 5 |
|
903
|
Medium Energy Inc
|
|
2 out of 5 |
3 out of 5 |
2 out of 5 |
5 out of 5 |
|
905
|
Cortado Energy Inc
|
3.2 out of 5 |
1 out of 5 |
3 out of 5 |
5 out of 5 |
5 out of 5 |
Showing 5 of 4 suppliers
More information
We give energy suppliers a score out of 5 for each category, based on various data. You can look at this data in more detail below.
Complaints received
If a supplier gets a low number of complaints, we give them a higher star rating.
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Complaints to Citizens Advice, Advice Direct Scotland and the Energy Ombudsman
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51.8 per 10,000 customers
Billing and metering
We measure billing accuracy by looking at how many bills are based on a meter reading, rather than an estimate.
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Bills accuracy (smart meters)
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93.6%
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Bills accuracy (traditional meters)
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88.9%
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Smart meters working correctly
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97.1%
Contact waiting time
How long can you expect to wait when contacting this supplier?
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Average call centre wait time
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2 minutes 45 seconds
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Emails responded to within 2 days
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51.4%
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Whatsapp messages responded to within 2 days
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93.6%
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Messages responded to within 2 days using the supplier's app
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85.9%
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Messages responded to within 2 days using a customer account portal
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97.3%
Customer commitments
Is the supplier a member of the Energy Switch Guarantee or the Vulnerability Commitment?
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Customer commitments
Fuel Mix
The fuel mix is the percentage of energy sources used by this supplier. Cortado Energy Inc uses:
Fossil fuel: 0%
Nuclear: 0%
Renewable: 100%
Other: 0%
Customer service contact details for Cortado Energy Inc
Telephone: 0808 164 1088
Email: hello@octopus.energy
Website: https://www.octopus.energy
Opening Hours
Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 4pm
Saturday: Closed
Sunday: Closed
Ways to contact
Payment Information
Direct debit: Yes
Cash or cheque: No
Prepayment: Yes
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