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Home
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Energy
Your energy supply
Your energy supply
Claim back credit
Check if your previous energy supplier owes you money
Claim back credit from your energy supplier
Get a better energy deal
Choosing your energy tariff
Compare energy suppliers' customer service
Switch energy supplier or tariff
Switching energy supplier if you’re renting
Switching if you owe your energy supplier money
Get more help
Contact the consumer helpline
Make a complaint
Complain to the energy ombudsman
Contacting your energy supplier about a problem
Moving home
Find out who your gas or electricity supplier is
Get your home connected to a gas or electricity supply
Moving home – dealing with your energy supply
Problems with your energy bill
Check if you’re responsible for paying an energy bill
If you haven’t received an accurate energy bill in a while
If your energy supplier has increased your direct debit payments
If you think your energy bill is too high
Your energy supplier has put its prices up
Problems with your energy supply
Check who's taken over your energy supply
Get compensation if you have a power cut
If you didn’t agree to switch energy supplier
If your home is on a heat network
If you’ve been told your energy supply will be disconnected
Problems getting to or topping up your prepayment meter
What your landlord can charge you for energy
Your energy supplier has gone bust
Save energy at home
Buying a more energy efficient appliance
Get help with the cost of energy efficiency
Make your home more energy efficient
Save money heating your home
Save money using your electrical appliances
Using storage heaters efficiently
Struggling to pay your bills
Compare how much electrical appliances cost to use
Get help if you’re behind with your energy bills
Grants and benefits to help you pay your energy bills
Help with bills if you use alternative fuels
Stop your energy supplier moving you to prepayment
Tell your supplier if you need extra support
You can't afford to top up your prepayment meter
Your energy meter
Check if your energy meter is faulty
Decide if prepayment is right for you
Find the user guide for your smart meter's in-home display
Fixing problems with your smart meter’s in-home display
Getting an old-style prepayment meter installed
Getting a smart meter installed
How to read your gas or electricity meter
How to read your smart electricity meter
How to read your smart gas meter
If you have a radio teleswitch or dynamically teleswitched energy meter
Move your gas or electricity meter
Switching from prepayment to a credit meter
Using your smart meter’s in-home display
Your small business's energy supply
Dealing with your energy supply when you move business premises
Get help with your small business energy bills
Switching your small business to a new energy supplier