Universal Credit Adviser

The Role

The successful candidates will join our long standing Help to Claim service to provide telephone and web chat support for Universal Credit claimants. You will help them assess whether UC is the appropriate benefit for them and take people through the claims process - offering tailored support if they need help to make a claim.

You will also explore with potential claimants whether Universal Credit is the appropriate benefit, completing better off calculations and ensuring that clients understand evidence requirements to commence a claim.

The post can be completed entirely at home or if you live locally and you prefer you can be based in an office.

What we give our staff

• Employee Benefits

• Employer pension 6%

• Employer Assistance Programme

• Holidays 28 days per year rising to 30 days ( pro rata)

We truly value our colleagues – and we show that in what we offer.

We have a Family Friendly Policy that gives employees access to generous paid carers, maternity, paternity and adoption leave after 1 year of service. We provide generous annual leave entitlement, a perks package offering some great discounts at high street brands through BHSF and a pension scheme with NEST. We also offer great learning and development opportunities and an Employee assistance programme that provides access to free medical advice, counselling and legal advice from Irwin Mitchell solicitors.

Citizens Advice Salford recognises the positive value of diversity, promotes equality and challenges discrimination. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds. We particularly welcome applications from disabled, Black, Asian or Minority Ethnic people, as they are currently under represented in our workforce.