Adviceline Telephone Adviser

Adviceline Telephone Adviser (Trainee positions available)

Hours: 35 hours per week (Adviceline is open Monday to Friday, 9am to 4pm) Contract: Permanent

Salary: £25,878 to £26,366 per annum, pro rata (depending on experience)

Location: Chesterfield or Ilkeston

About the role:

We have an exciting opportunity for an enthusiastic Telephone Adviser to join our existing Adviceline team, which provides an excellent telephone advice service across Derbyshire Districts. Our telephone advisers are often the first point of contact with the public. Their role is to assess a client’s needs and decide the best next step to help resolve the issue. Advice will be given over the phone, in addition to self-help materials designed to empower clients to help themselves.

We welcome applications from experienced advisers, as well as those looking to train in this vital area of work. Full training and support will be provided for the right trainee candidate.

We welcome and encourage applications from people of all backgrounds. We are proud to be a Disability Confident Employer and hold the Derbyshire LGBT+ Rainbow Accreditation.

Who we are looking for:

The ideal candidates will have:

• Excellent communication skills – both written and verbal (essential)

• A non-judgemental, empathetic approach to people (essential)

• Strong IT and digital skills, with the ability to learn new systems quickly (essential)

• A commitment to working to performance targets and KPIs (essential)

• A solid understanding of the current welfare benefits system (preferred)