Generalist Home Visiting Caseworker

Generalist Home Visiting Caseworker

A generalist caseworker role delivering advice and casework on all advice areas, but with particular attention on Benefits and Debt/Money Advice. Providing support to the Core service, this role will be line managed by one of our experienced Supervisors. Based in Witney, the role may include visiting some clients at home

across West Oxfordshire. Full training can/will be offered.

Provide advice and casework covering the full range of generalist advice areas, in particular Benefits and Debt/Money Advice Casework Prepare and present cases to the appropriate statutory bodies, tribunals and courts as appropriate and negotiate with third parties as appropriate.

Ensure that all casework conforms to the organisations Office Manual and the Advice Quality Standard, the Financial Conduct Authority, and/or the specialist Quality Mark as appropriate.

Assist clients where necessary by calculating, negotiating, drafting or writing letters and telephoning.

Provide advice, support and assistance to other staff and volunteers across the range of advice areas.

Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.

Hours: 18.5 per week

Salary: £25,858 – £27,438. Per annum – Pro rata

Duration: Permanent

Other: A laptop will be provided along with any other essential equipment

Please visit our website for the full Person Specification and details of how to apply

We are a Disability Confident employer. Should you require any reasonable adjustments to enable you to apply or to attend an interview please let us know.

We are an equal opportunities employer and welcome applications from under represented communities .